Terms and Conditions
Prices
All prices quoted are in (GBP) UK Pounds Sterling. In the case of errors or price changes after an order has been placed the customer will be contacted and given the opportunity to cancel the order. If for any reason we cannot fulfil your order at the time of booking we will inform you as soon as possible and offer you the option to cancel or rebook at any time. Canal and River Cruises Ltd liability in the case of cancellation or delay for whatever reason, is limited to the amount paid for the service.
Our Service
We strive to provide our customers with the best possible service and prices. Please contact us with your comments and suggestions or if you have any issues regarding your cruise. We can be contacted via e-mail at sales@ladya.co.uk, or by telephone using our customer service number +44 (0) 7899 800 856. Our customer service desk is open daily, from 9.00am – 6.00pm (excluding public holidays and Christmas holidays), standard rates apply.
Booking Terms & Conditions
1. Boarding will commence at the booked time and at the end of the cruise all passengers must disembark within 10 minutes of arrival.
The end time is calculated as the booked time plus the booked duration. Therefore if you arrive late this isn’t a problem although your trip will still end at the booked ending time.
2. All cruises start from and return to the locations specified in your Booking Confirmation unless otherwise agreed with the Captain. This will be Little Venice unless specified during the booking process.
3. In the event of any passenger not being carried for any cause whatsoever, including their late arrival at the starting point, no liability will be accepted by the operators.
4. 30% of the stated price is payable on booking. Canal and River Cruises will not consider any booking to be confirmed until the acceptance of our Terms and Conditions made during an online booking or by email, together with the required deposit is received. You will be deemed to have accepted these Terms and Conditions upon receipt of your Booking Confirmation Email, unless you contact us by return within 24 hours of receipt.
5. The balance is payable in by bank transfer to:
METRO BANK Sort Code: please call
Account Number: please call
Please use your surname as the reference and advise us by email if you make a bank transfer.
Payment must be complete 14 days before departure unless agreed with Canal and River Cruises Ltd in advance, when payment by cash or debit cards may be acceptable on the day of travel.
6. Passengers must board and disembark in accordance with the above terms unless prior written agreement is obtained, otherwise a surcharge on the hourly rate becomes payable. On Party Picnic Cruises if you wish to decorate the boat, up to two members of the party may arrive 20 minutes before departure, by prior arrangement with us.
7. The client is invited to inspect the vessel by appointment to satisfy suitability for the clients requirements.
8. The client shall take full responsibility for any loss or damage to the vessel, property or equipment, caused by the client or client’s guests. The client is responsible for the conduct of all members of their party while onboard.
9. On Party Picnic and other Private Cruises we welcome you to bring your own picnic food (ie. ready to eat without any preparation) and cold drinks including a moderate amount of alcohol.
10. During the hire period the vessel shall remain under the complete control of the captain and crew appointed by the operator. The hirer shall accept the captain’s orders as to the sailing and the conduct of the passengers on board. The captain has the right to refuse passage to any person. Passengers must remain inside the vessel at all times and use only the main exits for embarkation and disembarkation unless instructed by the crew. Access to the roof side and bow decks is not permitted at any time.
11. In the event of cancellation by the Client, the deposit will be forfeit. For cancellations made 14 days or less before travel, full payment is due. An alternative date may be arranged at our discretion.
12 Cancellation by Canal and River Cruises Ltd: For whatever reason we reserve the right to modify or cancel any cruise at our absolute discretion and although a full refund of monies paid will be arranged without question, we shall not be liable for any expenses, loss, damage, delay or inconvenience resulting therefrom,
13. Whilst every endeavour is always made to provide the services at the time stated, the operators will not be liable in any way for any expense, inconvenience, loss, injury or damage arising from any cause whatsoever beyond their control including but not limited to war, pandemic, revolution, riot, civil commotion, public demonstration, sabotage, act of vandalism or Act of God, and for the avoidance of doubt, no refunds of any deposits and/or advance payments will be made in these circumstances.
14. We operate in all weathers but will contact you in advance if our services are likely to be impacted by extraordinary weather conditions. The Captain has discretion to amend or cancel all cruises prior to and during the trip and his decision shall be final.
15. Covid-19
In the unprecedented situation with Covid-19 we must adhere to Government Guidelines often imposed without notice or with very short notice. Any instruction by the UK Government overrides the above conditions.
We will have to make changes to our services due to Covid-19 security which may change some of the normal operations, such as restricting the number of passengers depending on their household makeup, restricting products for consumption to a minimum, prohibition of certain items such as balloons. This list is not exhaustive and we are sorry if it causes inconvenience but thanks for your understanding that this is not of our making.
16. Our staff have a right to protection from Covid-19 so please do not approach any member of staff without mitigation and respect their right to work in safety without fear of aggrovated behaviour. Any antisocial behaviour will cause the cruise to be terminated without notice or refund at the first safe mooring point.